Senior AI Customer Adoption Manager | Nexus Black

Post-Sale Customer Leadership Serve as primary post-sale leader for enterprise or strategic accounts. Guide customers through multi-phase onboarding and value realization. Ensure executive alignment and successful achievement of strategic outcomes. Build deep, trusted relationships with senior customer stakeholders. Product-Focused Adoption Lead complex product adoption across [Nexus Black/ Loops/Embedded AI] Architect advanced workflows, integrations, and cross-functional use cases. Anticipate and resolve high-impact adoption challenges. Serve as SME for product capability application within complex environments. Outcome & Value Realization Conduct advanced discovery aligned with executive-level priorities. Create comprehensive Success Plans spanning multiple workstreams. Drive whitespace identification tied to major expansion opportunities. Influence renewal and long-term strategy through sustained value delivery. Technical Enablement & Execution Lead POCs, pilots, and scaled production rollouts. Solve sophisticated technical challenges and coordinate across teams. Serve as the escalation point for adoption-critical issues. Synthesize customer feedback into actionable product roadmap guidance. Cross-Functional Collaboration Partner with Sales on major expansion strategy and enterprise account planning. Shape Product direction through structured customer insights. Mentor Associates and Specialists; lead best practices and playbook creation. Drive customer references, case studies, and thought leadership. What We’re OfferingSalary Range: $135,000-$150,000 plus bonusFlexible paid time off, including sick and holidayMedical, dental, & vision insurance401K with Company contributionFlexible spending accountsLife insurance and disability benefitsTuition assistanceCommunity involvement and volunteering events